OUR SERVICES
Support
Keeping your safety, automation and instrumentation systems available, compliant and secure throughout their operational life.
Escalation path
From first call to fixed
From a quick question to a critical fault, we support the control, safety, automation and instrumentation systems we deliver. Each step brings more hands closer to the problem.
- 01
Remote support
Phone, e-mail and remote assistance for troubleshooting and configuration. Often the fastest way back to normal operation.
- 02
On-site support
When the problem needs hands and eyes, our specialists travel to your facility for troubleshooting and assistance.
- 03
Service and repair
Equipment is serviced and repaired at our own premises. With a swap agreement, we replace units as needed, so you avoid downtime.
- LTSA
Planned, not reactive
A long term service agreement moves you from reacting to faults to preventing them. Build your scope below.
Long term service agreement
Build your LTSA scope
An LTSA is a multi-year agreement that defines the scope of services for operations and maintenance, with defined service levels. Select what matters to you and use it as a starting point for the conversation.
Instrumentation
Service agreements for detectors and field instruments
- Installation by Honeywell certified personnel
- Calibration and maintenance
- Coverage analysis
- Commissioning and documentation
- Swap agreement: we replace units as needed
- Life cycle support
- Battery-swap service agreement
- Firmware and software updates and configuration
- Swap agreement: we replace units as needed
Related: Instrumentation Control and Automation Consultancy Training
Need support?
Contact us about an issue, a service agreement or an LTSA. We will get the right specialist on it.